ejjl Casino Privacy Policy

1. Scope and Application

This Privacy Policy applies to all personal data collected, processed, stored, and used by ejjl Casino ("ejjl," "we," "us," or "our") in connection with the operation of the online gaming platform accessible at ejjl.cam, including all associated services, customer support interactions, marketing communications, and related activities.

This Policy applies to all current and former registered users of the ejjl platform, as well as individuals who contact ejjl support, subscribe to promotional communications, or otherwise interact with ejjl in any capacity. By creating an ejjl account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller Information

For the purposes of the Data Privacy Act of 2012, ejjl Casino acts as the Personal Information Controller (PIC) with respect to all personal data collected through the ejjl.cam platform and associated services. ejjl determines the purposes and means of processing your personal data and bears responsibility for ensuring that processing activities comply with applicable Philippine data protection law.

ejjl has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection legislation. Contact details for ejjl's Data Protection Officer are provided in Section 16 of this Policy.

3. Personal Data We Collect

3.1 Registration and Identity Data

When you create an ejjl account, we collect the following personal data:

• Full legal name (first name, middle name, last name);
• Date of birth (for age verification — 21+ requirement);
• Valid email address;
• Philippine mobile phone number;
• Username and encrypted password;
• Residential address (province, city, barangay, postal code);
• Gender (where voluntarily provided).

3.2 Verification and KYC Data

As required by PAGCOR regulations and Philippine anti-money laundering laws, ejjl collects the following documentation during the Know Your Customer (KYC) verification process:

• Government-issued identification (Philippine passport, driver's license, UMID, PhilSys ID, or equivalent);
• Selfie photographs for liveness verification;
• Proof of address documents (utility bills, bank statements, or equivalent);
• Source-of-funds documentation where required for high-value transactions;
• Taxpayer Identification Number (TIN) where applicable under PAGCOR reporting requirements.

3.3 Financial and Transaction Data

ejjl collects and retains records of all financial transactions conducted through the platform, including:

• Deposit amounts, dates, times, and payment method identifiers (e.g., GCash mobile number, bank account reference — not full account numbers);
• Withdrawal requests, amounts, processing status, and destination payment method identifiers;
• Betting and wagering history, including game played, bet amount, outcome, and timestamp;
• Bonus claims, wagering progress, and promotional participation records;
• Account balance history and transaction logs.

3.4 Technical and Usage Data

ejjl automatically collects certain technical data when you access the platform:

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser version;
• Session data including login timestamps, session duration, and logout events;
• Pages visited, features accessed, and navigation patterns within the platform;
• Error logs and crash reports;
• Cookie and tracking technology identifiers (see Section 7).

3.5 Communications Data

When you contact ejjl support, participate in surveys, or respond to promotional communications, we collect:

• Live chat transcripts and support ticket contents;
• Email correspondence with ejjl support or compliance teams;
• Survey responses and feedback submissions;
• Records of marketing email opens, clicks, and unsubscribe actions.

4. How We Collect Your Data

ejjl collects personal data through the following means:

• Directly from you — through account registration, KYC verification submissions, support interactions, and voluntary form submissions;
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you use the ejjl platform;
• From third-party verification providers — identity verification and document authentication services used in the KYC process;
• From payment processors — transaction confirmation and reference data from GCash, Maya, and other integrated payment services;
• From game providers — bet placement, game outcome, and RNG audit data from certified third-party game studios.

5. Purposes and Legal Bases for Processing

ejjl processes personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:

• Account creation and management — necessary for the performance of the service contract between you and ejjl;
• Age and identity verification — required by PAGCOR regulations and Philippine law (legitimate purpose / legal obligation);
• Payment processing and financial record-keeping — necessary for contract performance and compliance with Philippine Anti-Money Laundering Act obligations;
• Platform security and fraud prevention — legitimate interest in protecting the platform, its users, and financial integrity;
• Responsible gaming compliance — legal obligation under PAGCOR responsible gaming guidelines;
• Customer support — necessary for contract performance;
• Regulatory reporting — legal obligation to PAGCOR, AMLC, and the National Privacy Commission;
• Marketing communications — consent-based, where you have opted in to receive promotional materials from ejjl;
• Platform improvement and analytics — legitimate interest in improving service quality, subject to anonymization where feasible.

6. Disclosure of Personal Data to Third Parties

ejjl does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. ejjl may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors — GCash, Maya, GrabPay, BPI, BDO, Metrobank, and other integrated Philippine payment services, solely for transaction processing purposes;
• Identity verification providers — third-party KYC and document authentication services operating under contractual data processing agreements with ejjl;
• Game providers — certified game studios (e.g., JILI, PG Soft, Evolution) who receive anonymized or pseudonymized player identifiers necessary for game function and audit purposes;
• Regulatory authorities — PAGCOR, AMLC, the National Privacy Commission, and other Philippine government bodies where disclosure is required by law or regulation;
• Law enforcement — Philippine law enforcement agencies where ejjl is legally compelled to disclose data in connection with criminal investigations;
• Professional advisers — legal counsel, auditors, and compliance consultants operating under strict confidentiality obligations.

7. Cookies and Tracking Technologies

ejjl uses cookies and similar tracking technologies to operate, secure, and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies — essential for platform operation, session management, and security. These cannot be disabled without affecting core platform functionality;
• Functional cookies — remember your preferences such as language settings, game lobby view, and responsible gaming limit settings;
• Analytics cookies — collect anonymized or aggregated data about how users navigate the ejjl platform to help us improve user experience and platform performance;
• Security cookies — used for fraud detection, bot prevention, and account protection functions including OTP verification state management.

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect your experience of the ejjl platform. ejjl does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertising outside the ejjl platform.

8. Data Retention Periods

ejjl retains personal data only for as long as necessary for the purposes for which it was collected, subject to legal and regulatory retention obligations. The following retention periods apply:

• Account and KYC data — retained for the lifetime of the account and for a minimum of five (5) years following account closure, as required by PAGCOR and AMLC regulations;
• Transaction and betting records — retained for a minimum of five (5) years from the date of each transaction, consistent with Anti-Money Laundering Act requirements;
• Support communications — retained for a minimum of two (2) years from the date of the last interaction;
• Technical and usage logs — retained for up to twelve (12) months for security and platform improvement purposes, then deleted or anonymized;
• Marketing preferences — retained until you withdraw consent or request deletion, subject to the account retention period above.

9. Data Security Measures

ejjl implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, destruction, or accidental loss. These measures include:

• TLS 1.3 encryption for all data in transit between your device and ejjl servers;
• AES-256 encryption for sensitive data at rest, including password hashes and financial identifiers;
• Multi-factor authentication options for account access;
• Role-based access controls limiting internal data access to authorized personnel on a need-to-know basis;
• Regular penetration testing and security audits conducted by independent security firms;
• Intrusion detection systems and 24/7 security monitoring of platform infrastructure;
• Employee training on data protection obligations and secure data handling practices.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. ejjl will notify affected users and the National Privacy Commission within seventy-two (72) hours of discovering a personal data breach that is likely to result in risk to the rights and freedoms of affected individuals, as required by NPC regulations.

10. International Data Transfers

ejjl's primary data processing operations are based in the Philippines. Where it is necessary to transfer personal data outside the Philippines — for example, to third-party game providers or cloud infrastructure providers whose servers are located abroad — ejjl ensures that such transfers are governed by appropriate contractual safeguards, including data processing agreements that incorporate the NPC's standard contractual clauses or equivalent protections, ensuring your data receives a comparable level of protection regardless of where it is processed.

11. Children's Privacy

The ejjl platform is strictly intended for individuals aged 21 years and above. ejjl does not knowingly collect personal data from anyone under 21 years of age. If ejjl discovers or has reason to believe that personal data has been collected from an individual under the minimum age requirement, that account will be immediately suspended, all associated data will be reviewed, and, where there is no legal obligation to retain it, it will be deleted. If you believe a minor has created an ejjl account, please contact us immediately through ejjl's 24/7 live chat support.

12. Marketing Communications

ejjl may send you promotional emails, SMS notifications, and platform push notifications regarding bonuses, new game launches, sports betting promotions, and other ejjl platform offerings. Marketing communications are sent only where you have provided consent during registration or subsequently opted in through account settings.

You may withdraw consent to marketing communications at any time by:

• Clicking the unsubscribe link in any ejjl marketing email;
• Updating your communication preferences in your ejjl account settings under the Notifications section;
• Contacting ejjl's 24/7 live chat support with a request to opt out of all marketing communications.

Withdrawal of marketing consent does not affect your ability to use the ejjl platform or receive transactional communications (such as deposit confirmations, withdrawal notifications, and security alerts), which are sent regardless of marketing preference because they are necessary for account operation.

13. Exercising Your Data Rights

To exercise any of the data rights described at the beginning of this Policy — including access, rectification, erasure, objection, or data portability — please contact ejjl's Data Protection Officer through the official support channels listed in Section 16. All data rights requests must be submitted in writing (email is acceptable) and will require identity verification before ejjl can process or fulfill the request. ejjl will respond to all verified requests within the timeframes specified in the relevant sections of this Policy and will not charge a fee for processing reasonable requests.

14. Complaints and the National Privacy Commission

If you believe ejjl has not adequately addressed your privacy concerns or has processed your personal data in a manner inconsistent with this Policy or the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government authority responsible for administering and enforcing the Data Privacy Act. ejjl encourages you to first attempt to resolve your concern directly with ejjl's Data Protection Officer before escalating to the NPC, as many issues can be resolved promptly through direct engagement.

15. Updates to This Privacy Policy

ejjl may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, ejjl will notify registered users via email and display a prominent notice on the ejjl.cam platform for a minimum of thirty (30) days following any update. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the ejjl platform following notification of a material update constitutes acceptance of the revised Privacy Policy.

16. Contact the ejjl Data Protection Officer

For all privacy-related inquiries, data rights requests, or complaints, please contact ejjl's designated Data Protection Officer through the following official channels:

• Email: [email protected] — please include "Data Privacy Request" in the subject line;
• Live Chat: Available 24/7 directly from the ejjl.cam platform — state that you are raising a data privacy matter so your message is directed to the appropriate team;
• Response Time: ejjl's Data Protection Officer will acknowledge all privacy inquiries within two (2) business days and provide a substantive response within the statutory timeframes under the Data Privacy Act of 2012.